Popcultcha Pty Ltd is a Registered business (ABN: 35 131 015 711) and by using this online store or by clicking on the "I have read and accept the terms and conditions of sale" at the checkout, you are accepting the terms and conditions as stated below.
All prices quoted on Popcultcha are Recommended Retail Price (RRP) or a competitive price for which a particular product can be purchased elsewhere. Products and pricing change frequently and we reserve the right to adjust our price accordingly, without prior notification. From time to time we may have sales, promotions or specials on items that may be obsolete or overstocked in which case, you guys and gals pick up a bargain!
All prices quoted on Popcultcha are inclusive of Australian Goods and Services Tax (GST) unless the user is logged on using an International address, in which case the
GST portion (reduction by 9%) is taken from the cost.
Customers who purchase goods on Popcultcha using a credit card will have their order processed immediately at the quoted price at the checkout in $AUD.
Customers who use alternate payment methods such as Australia Post Money Order, Personal or Business cheques, Direct Deposit, International Money Transfers or Bank Drafts will have the prices quoted at the checkout held firm for a period of five (5) business days from the processing of your order (at Popcultcha checkout) to allow time for your payment to arrive at Popcultcha. Should your payment arrive after the five (5) day period, we will contact you to advise whether there has been any change to the availability or price of the product as soon as is practicable.
Pre Order Deposits
Pre Order deposits, whether it be a partial or full payment, secures your particular piece ie. reserves it, but it is non-refundable. If you change your mind or wish to cancel, you can apply this deposit against another product or simply maintain a store credit until you find another item that you want.
Pre Order ETAs
The estimated arrival times listed on our pre order items are subject to change without notice. We do update ETAs on the website regularly and you can always email or call us to confirm in stock dates.
Popcultcha is not responsible for the content of any other websites linked to or from our Popcultcha site.
Restrictions on Use of Popcultcha
Users may not copy, store, reproduce, or in any way exploit the information contained in our website without the prior permission from Popcultcha.
Users may not use Popcultcha to transmit any material which may be considered threatening, offensive or harmful in any way.
Users may not use Popcultcha to promote the use of other businesses in any way, explicitly or impliedly, without the prior written consent of Popcultcha.
The Popcultcha website includes designs and images that are the property of Card Mania Pty Ltd and may not be reproduced.
Whilst we are constantly updating out webite, and make every effort to ensure that the information contained on our website is accurate, we do sometimes experiance stock loss or gains on certain items. If a loss has occured on an item you have purchased, any money recieved for the item will be refunded in full. If we experiance a gain on an item, we will endevour to update the website to reflect that as soon as possible to make the item accessable to the public.
Popcultcha makes every effort to ensure that the material on this website is free from error, however we do not guarantee the accuracy and completeness of the information on our website, including pictures, descriptions and prices. Occasionally Popcultcha use prototype images. Popcultcha will not be held responsible if actually product varies from the released prototype image.
Pre-sale dates are a rough guide only, and shipping date can vary from stated timeframe. Please take this into consideration before purchasing a Pre-Sale item.
Funko Pop! Vinyl Damages Policy
Funko Pop Vinyls are a mass produced toy line from various factories across the Far East region. Funko have their own Quality Control program to ensure the product they are producing meet with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items, which we do, by the dozens, each and every week.
As a mass produced toy line, there are variations in the manufacturing process that do occur. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, stickers included or not included on boxes etc etc. These are all considered "minor variations" in a mass produced product. You should also keep in mind that the packaging of these products are exactly that, a way to get the actual POP vinyl from A to B. They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box - the collectable toy.
We will not be replacing or refunding products that have "minor variations". The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.
These products have passed Funko QC and have been deemed fit for retail markets across the globe by Funko. If you have a particular issue with the quality of Funko's products, please contact Funko through their website at www.funko.com to provide that feedback.
The rationale behind this policy is that what is considered a "mint" or "pristine" Pop! Vinyl collectable toy or what is deemed an "issue" with a Pop! is a subjective view held by the individual and varies widely from consumer to consumer. We, as a retailer of collectables for over 21 years, simply have to draw on our collective knowledge and experience in the industry and cast an objective view on what we consider are products that have a "defect" vs products that have a "minor manufacturing variation".
For those collectors that are fastidious about pristine boxes, we at all times try our best to get replacement boxes where we can, however we cannot guarantee this.
Yes we do offer lay-by on the goods you see on our on-line store (unless otherwise specified ie. if the product is a lucky last).
To setup a lay-by you will need to call us on our hotline (1300 586 291) or email us ([email protected]).
Before you do though, read through these brief terms and conditions of our lay-by policy, as we will not set one up for you unless you can comply with the following:
- The item you are wishing to purchase via lay-by is over $200.
- You can pay a 20% deposit at the commencement of the lay-by.
- You can make regular payments - either weekly, fortnightly or monthly but no longer intervals will be accepted.
- You agree to have the Lay-By finalized and fully paid for so that we can ship it out to you by no later than 12 weeks from the date the 20% deposit was paid.
How do I pay the deposit or regular payments?
For lay-by accounts the only method of payment we accept is credit cards. We require payment amounts and dates of payments to be authorised in advance. These payment will be automatic and you will receive a receipt when these payments are processed.
What happens if I miss a payment or I reach the 12 week cut-off with funds owing?
If you miss a payment, we will contact you and give you a grace period to make the payment to keep the lay-by going.
If after the grace period elapses and you still have not made the payment, then at Popcultcha’s discretion, it can cancel the lay-by and return the item back into stock to be purchased by other customers. Should the item be released back into stock, your Popcultcha account will still have a credit for the dollar value you had paid off to that date the stock was released. You do not forfeit this dollar amount, it can be applied to future purchases.
If your lay-by reaches a 12 week maturity and you have not paid it out, we will contact you to request payment in full on the piece. If you cannot pay in full, then Popcultcha, at its discretion, can cancel the lay-by and return the item(s) back into stock. Should this occur, you will still have a credit on your Popcultcha account for the dollar value of funds paid toward the lay-by to use against future purchases.
Cash refunds will not be given.
What happens if I change my mind during the lay-by?
If you decide that you no longer want to proceed with the lay-by at any stage during the lay-by period (up to 12 weeks), at your instruction, we can cancel your lay-by and return the item(s) back into stock. You will have a credit on your Popcultcha account for the dollar value of funds paid toward the lay-by to use against future purchases.
Cash refunds will not be given.
I am a collector and I have a running pre-order and lay-by with Popcultcha. I am continually adding items to it and picking things up as they arrive. What terms and conditions govern my dealings with Popcultcha?
If you fit this profile then I am sure one of our Toy Masters will have set out parameters that govern your transaction(s) which suit both parties.
However, for completeness, we generally require you to maintain a 10% security balance on the running order (which is never refundable in cash) against all in-stock lay-by items and pre-orders yet to arrive. We will encourage you to pay down the in –stock items first before pre-paying pre-orders in full.