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FAQ

Can we contact Popcultcha via telephone?

You can either contact our physical shop in Geelong or contact our online specialists directly by using the below phone numbers

Website: 1300 586 291

International Diallers: +61 3 5240 7988

Store: +61 3 5229 1992

 

What are your store trading hours?

Our physical store is located at

124-128 Moorabool Steet,

Geelong 3220

and is open during the following times

Monday - Thursday 9am - 5.30pm

Friday - 9am - 7pm

Saturday - 9am - 5pm

Sunday - 10am - 4pm

 

Can I use my American Express/Diners Club Card to purchase off Popcultcha?

Unfortunantly we cannot accept payments made by American Express/Diners club at this time. I don't own a credit card, can I still order on Popcultcha? For Australian customers who do not own or wish to pay via Credit Card the following alternate payment options are available:

(a) Direct deposit into our nominated bank account (subject to clearance);

(b) Australia Post Money Order sent to our address

(c) Personal or Business cheque sent to our address (subject to clearance); or

(d) Paypal

For International customers who do not own or wish to pay via a Credit Card the following alternate payment options are available:

(a) Paypal

 

I can't find what I am looking for?

Here at Popcultcha we update our store regularly but we are not perfect! There may be an error on the website or you may have difficulty in finding a particular product which you know we have in our range. Similarly, you may be looking for that special something and were wondering if we can source it through our suppliers. In any event, please send us an email at info@popcultcha.com detailing exactly what you are looking for and we will get back to you as soon as possible to point you in the right direction or to let you know whether we have the item in stock.

 

What is a Preorder? Preorder light


A Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece. Pre-orders under $300 are generally paid up front 100% and are then shipped out to you as soon as they arrive without you having to do anything further.
Items over $300 generally have the option to either pay in full as above, or pay a $100 deposit now to secure the item and then the balance upon arrival of the item into our warehouse, or in instalments leading up to arrival. This can be arranged with one of our staff.
So the deposit, whether it be $100 or in full, secures your particular piece ie. reserves it, but it is non-refundable. If you change your mind or wish to cancel, you can apply this deposit against another product or simply maintain a store credit until you find another item that you want.

Preorders are particually important for limited release items, as sometimes we may presell out of an item, so preordering will be the only was to ensure you can buy that piece.

You can tell if an items is a preorder item by looking on the product page. We have implemented what we like to call the traffic light system. If the green "In stock" Light is showing, then the item is in stock. If the orange "Pre Order" Light is showing, then you know this is a Preorder item. When the orange "Pre Order" light is on, a note with the ETA (Expected Time of Arrival) is also shown. 


What is a Preorder ETA?

What the hell is a pre-order ETA? Well.... A pre-order product is one which has either yet to be released to the public (ie. Is still being manufactured and transported to the Popcultcha Warehouse) or is simply a product that was in stock but has now temporarily sold out and we are awaiting it to arrive back into stock.

It follows then that a Pre-Order ETA is the time at which we expect a pre-order product to arrive into our Popcultcha Warehouse. Now, this Pre-Order ETA is either supplied to us by the manufacturer of the product or is amended as and when we receive updated shipping advice. Being a retailer in the Collectables industry, quite often these ETA's can be delayed... sometimes significantly. Please know that most often this is beyond our control and is simply the nature of the collectables industry. As soon as we get information about when a product is about to ship or that it has in fact been delayed, we will update the Pre-Order ETA on our website for that particular product. We wish we had a way of contacting all our customers who have those products on pre-order when an ETA changes but unfortunately we do not. So we thank you in advance for your patience and can only advise you to keep checking back on our website at your pre-order products.

Please contact one of our friendly staff members if you have any further questions.

 

What size T-Shirt should I buy?

 

Please click to enlarge image. This size chart is also available as the last image of each individual T-shirt.

 T-Shirt size chart

 

 

Our Staff

Ash

Director

ash@popcultcha.com.au

Ash has a background in Law and Accounting. Having worked as a Lawyer and Accountant in Melbourne and London, Ash has returned to his hometown of Geelong to build on the existing business and to help in making Popcultcha Australia's most extensive on-line store in the area of Collectables, Toys, Gifts and Music Merchandise.

In his spare time, Ash goes to music gigs and is also a mediocre football player! 

 

 

Nigel

Ebay Manager and Fantasy Football League Champ

ebay@cardmania.com.au

Nigel is Popcultcha's longest serving employee (not that he's old, cos he's not!) and is in charge of all things Ebay! No-one knows the Popcultcha stock like Nigel, he knows where everything is and is always happy to help us out when we're lost and confused.

In his spare time, Nigel beats everyone at poker and spends lots of time with his wifey and sons. 

 

 

Michael

Shop Manager and Pwner of Noobs

shop@popcultcha.com.au

Michael has taken the Popcultcha Supastore by storm and has set a new standard for excellence in Geelong. Pop on in and say G’Day to Michael in our store front, he practically works every day  as we never give him time off.

If, on the rare occasion, we do give Michael a day off, he enjoys rock-climbing!

 

 

Roland

Purchasing Manager and Moral Booster

roland@popcultcha.com.au

Roland has been with Popcultcha since 2013 and has been awesome at a number of roles, finally settling himself as our Purchasing Manager. Anytime you see a weird and wonderful book on our site, you've got Roland to thank!

In his spare time, Roland enjoys adding potato chips to his sandwiches (don't worry, we think it's weird too) and spending time with his lovely wife and kiddies.

 

 

Rory

Event Manager and Rockstar

rorybeeforth@popcultcha.com.au

Rory is the dude you’ve seen on Popcultcha TV, Social Media and pretty much anywhere people are allowed to be sleeveless. Rory is in charge of special events such as our Supanova stands and any kind of promotional activity.

Outside of work, Rory pretends to be shy, then completely rocks the mic at Karaoke… and other people's gigs!

 

 

Robin

Web Content Coordinator and Photographer Extraordinaire

robin@popcultcha.com.au

Robin not only keeps a watchful eye on our website, he's also our in house photographer and videographer! Is there anything he can't do?! (Yes - stay out in the sun too long!)

In his spare time, Robin enjoys soulfully serenading people.

 

 

Ryan (Coach)

Marketing/web Content Assistant

ryan@popcultcha.com.au 

Ryan is our Marketing Guru in charge of promotions and giveaways! He also works hard to keep new items flowing through to our website every day.

Outside of the office Ryan can sleep pretty much anywhere, anytime! We have photos to prove it!

 

 

Andy (Tex)

web content assistant 

andy@popcultcha.com.au 

Andy spends his days loading tonnes of items onto our website and keeping track of the dates that pre-orders are to arrive.

In his spare time, Andy is an Artist and has exhibited some of his work here in Geelong!

 

 

Bella

web content assistant 

bella@popcultcha.com.au 

When she's not helping load cool collectibles, Bella is also in charge of tending to the beloved office plants.

In her spare time she enjoys eating Japanese, reading fantasy novels and sleeping.

 

 

Ben

Toy Emporer and Star Trek Fanatic

info@popcultcha.com.au

Ben is our Customer Service Leader and loves meeting all our lovely customers! Ben is always up for a chat about Star Trek or Doctor Who or Firefly or Invader Zim... Anything awesome really!

In his spare time, Ben adds to his amazing collection of Sci-Fi goodies.

 

 

Toby

Toy Master and Scooter Enthusiast

info@popcultcha.com.au

Toby is one of our Customer Service superstars, joining the Popcultcha crew in 2014. Spending much of his day answering email and phone enquiries, Toby loves getting to know our Popcultcha customers!

In his spare time, Toby enjoys riding his bike dressed as Batman and providing the office with tonnes of sour worms.

 

 

Adam K (Dijon)

Toy Master and Zombie Aficionado

info@popcultcha.com.au

Another of our Customer Service superstars, Adam began at Popcultcha in 2015. Adam chiefly spends his time answering queries through social media and over the phone.

Outside from work, Adam runs TV Marathons on his couch and spends time with his two Labradors.

 

 

The Rest Of Our Customer Service Team

Customer Service / Toy Masters

info@popcultcha.com.au

Benji, Eddie, Tash And Will are also here to assist you with any queries you have about products, orders or our website.

There’s one of the team of 7 us to answer every question for every customer, so please be patient with us if we don’t immediately respond!

 

 

The Invoicing Team

Order Processing

We have an office full of dedicated people working hard to ensure your orders are processed quickly and accurately from our website system.

The team consists of Rory 2.0, Christian, Tracy, Maddie, Lisa, Zoe, Haidee and many more!

 

 

Warehouse Staff

Varying roles

We have a number of excellent ladies and gentlemen in our warehouse staff including Caz, Kelly, Karen, Sanja, Von, Katy, Ros, Ty, Jess, Luke, Eddie, Mick, Kieran, Adam, Marie and so many more that make sure all your orders get out safely and quickly!